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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrey Oakley

August 28, 2025

5  out of  5
rating by Jeffrey Oakley
"Been with Jim’s office for a few years now. Super nice and helpful staff, had the pleasure of talking with Amber B. today, she was quick and friendly."
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shanae jenkins

August 28, 2025

5  out of  5
rating by shanae jenkins
"Jess has always been very helpful whenever I needed her."
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John Harris

August 28, 2025

5  out of  5
rating by John Harris
"A super big shout out to Jess Lecea !!!!! No matter when or wherever I am , all I have to do is make 1 phone call and she's on it. I said it once and I'll say it again, " My insurance lady is the GOAT" (greatest of all times) lol. Thank you Jess for always being there."
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Citadel Keys

August 27, 2025

5  out of  5
rating by Citadel Keys
"5/5 ty"
We responded:
"thank you so much for your business and for leaving us a great review! We really appreciate it!"
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Marquis Ware

August 26, 2025

5  out of  5
rating by Marquis Ware
"Bianca is really amazing at what she does and I am so thankful for her. She helped me find the best insurance over and over again. She is definitely worth rocommending. Thank you so much!"
We responded:
"I have to agree that Bianca is amazing! Thank you for sharing this glowing review! "
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Vergil F.

August 26, 2025

5  out of  5
rating by Vergil F.
"Was very patient, good listener, answered any questions I had without issue. Overall very helpful experience."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jermaine “PrydeofthaY” Martin

August 25, 2025

5  out of  5
rating by Jermaine “PrydeofthaY” Martin
"Fast easy and affordable rates Bianca was nice and easy to work with"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mark Reich

August 22, 2025

5  out of  5
rating by Mark Reich
"Bianca Butcher was very helpful with my annual insurance review. She helped me customize my insurance needs and saved me some money."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Matt Pannett

August 20, 2025

5  out of  5
rating by Matt Pannett
"Bianca butcher was very helpful nd a pleasure to do business with was very helpful nd got my insurance done for me within 10 min"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brenda Plummer

August 19, 2025

5  out of  5
rating by Brenda Plummer
"I had a great experience with Amber today. She was able to help me with my payment and set up autopay. Thanks so much for your professionalism and friendly attitude."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christina Larche

August 18, 2025

5  out of  5
rating by Christina Larche
"Amber is always so helpful and informative. Would 100% recommend this office for your insurance needs :)"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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gabby

August 14, 2025

5  out of  5
rating by gabby
"bianca is so nice and informative!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Eboni Craig

August 13, 2025

5  out of  5
rating by Eboni Craig
"Shoutout to Shannon an amazing insurance agent who always goes above and beyond! From finding me the best rates to providing top notch customer service, She make the process stress free and even enjoyable. Thank you Shannon for your dedication, attention to detail, and for truly caring about your clients it doesn’t go unnoticed!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lindsay Holt

August 12, 2025

5  out of  5
rating by Lindsay Holt
"Shannon was great! She was very helpful on getting me the perfect plan. I've have recommended a few of my friends that needed new car, life or rental insurance plans."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tonie Stanks

August 11, 2025

1  out of  5
rating by Tonie Stanks
"Cancelled my three vehicles through customer service support due to this agent closed hrs. Called this agent of State Farm to confirm I had cancelled my policy. I was given information that my refund of two vehicles will be refunded 7-10 days…. I called the agent back 2 weeks later and I was put on hold for 30 mins and told it was being handled and State Farm sent out the check. Then here it is 30 days later called this customer service as well as State Farm agent and apparently one car has been refunded. The other is still on the policy that I have canceled. Long story short, very poor customer service By the agent which I highly stress not to use this service of agent, if you did go to State Farm, which I feel sorry for you if you did, I will never ever have insurance through this company again and PS I’m still fighting for my refund 45 days later, which I will be taking them to court very soon!"
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. For our employees to be with their families we do work 9-5 m-f but I am sorry our after hours call center gave you bad information about your policies. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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chad frank

August 8, 2025

5  out of  5
rating by chad frank
"Bianca was amazing and answered all my questions was very prompt helped me get a cheaper rate highly recommended she deserves a raise"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Danielle Barbarac

August 5, 2025

5  out of  5
rating by Danielle Barbarac
"I recently purchased a car and Bianca State Farm agent made the experience very pleasant. She’s one of the best agent's I have had I can call or text her she’s responds promptly. Thanks Keri Bailo"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Gisella

August 4, 2025

5  out of  5
rating by Gisella
"Bianca was very helpful in getting me insurance!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Keelan Watts

August 1, 2025

5  out of  5
rating by Keelan Watts
"Had a great experience Bianca was great very friendly and definitely answered all my questions"
We responded:
"Hi, thanks for sharing! We appreciate you. - Jim"
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Mac Perkins

July 30, 2025

5  out of  5
rating by Mac Perkins
"Shannon was amazing help especially over email/phone where things can be complicated she made things so easy! I had no worries asking questions or sending information in. She helped me save over $100 from my last insurance!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Suzy Oberto

July 29, 2025

5  out of  5
rating by Suzy Oberto
"Amber was very helpful this morning 😁"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Konnie Ladanyi

July 25, 2025

5  out of  5
rating by Konnie Ladanyi
"I just wanted to take the time to acknowledge Shannon Marsee. She provided excellent customer service and helped me and my family with new policies for our home and vehicles. She was professional and efficient and took great care us. Thank you, Shannon, for all that you have done! I am excited to be part of the State Farm family now!"
We responded:
"Thank you so much for taking the time to Leave such kind words! We truly appreciate it"
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Katelyn Weihl

July 23, 2025

5  out of  5
rating by Katelyn Weihl
"Shannon was beyond helpful with my quote for auto insurance!"
We responded:
"Thank you for the great review for Shannon! "
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Neal

July 23, 2025

5  out of  5
rating by Neal
"Ryan helped me get back on the road! Right to the point! she was also very helpful with my life policy question."
We responded:
"Thank you for the great review of Ryan! I am glad she was able to get you covered! "
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Clay BayBay

July 23, 2025

5  out of  5
rating by Clay BayBay
"Ryan was very nice and extremely helpful"
We responded:
"Thank you for the great review! "